Approach
We practice what we preach when we adopt the PDCA approach across all our engagements. We believe that the while there are definitely patterns that we see across all our engagements, every situation is still unique and there is no “One size fits all”.
PDCA
PDCA or what is also known as the Plan-Do-Check-Act cycle, was formulated by Dr. Edwards Deming in 1950. This is based on the concept of Continuous Feedback or Double Loop Learning. Inspired by this, our approach is as detailed below –
Discover & Define
In this part of our engagement, we work closely with all stakeholders to define the problem statement and do our due diligence to understand the realities on ground.
1
Understand the current problem statement and expected outcomes
2
Understand the “As-Is” situation & validating the defined problem statement
3
Redefine the problem statement (if needed) and sharpening the hypothesis
4
Draw out the roadmap or plan for Execution
This approach is applicable across our service offerings of Consulting, Product and Digital Foundry.
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Execute & Validate
We advise our clients to follow the MVP (Minimum Viable Product) approach. Which is find the most valuable aspect and deliver it quickly.
1
Start small, learn from the feedback, validate the strategy in execution and pivot as needed
2
Keep the scope of change small enough to be contained and impactful enough to make a difference
3
Collect and analyse data to understand what aspects are working based on our hypothesis and what aspects need to be pivoted on
This approach is applicable across our service offerings of Consulting, Product and Digital Foundry.
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Sustain & Scale
Here we look at aspects related to now not only sustaining what has been implemented within the eco-system of the organization but also scale the same across the rest of the organization.
1
Define and set up systems and processes for scale and measures
2
Track the metrics that will ensure the established aspects are sustained over a period.
3
Continue to apply the principles of PDCA and Double Loop Learning that would ensure that whatever is being designed and implemented would sustain and drive value for the organization
This approach is applicable across our service offerings of Consulting, Product and Digital Foundry.
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