Digital capability building and operational agility for a bank in Jakarta

Overview:

To extend agility to its entire business by defining team structures and working on-ground with the operational teams of recruitment and HR.

Business Challenge:

The most fundamental challenge was to redefine team structures and work around pre-existing mental models. This could be addressed by applying concepts of agile that are designed for software delivery to a non-delivery teams.

GreyAmp Solution:

We applied agile processes and practices to recruitment to build in visibility and collaboration that led to shifting away from siloed teams to effective cross-functional teams with business and operational representation for recruitment and staffing. The Teams were oriented towards a common goal - identify, nurture & engage the right Talent.

Business Outcome:

Within 3 months of the squad formation, the cross-functional Recruitment, HR & business squad, achieved a record number of offers accepted in a month, compared to the same period in the previous year. We implemented a buddy program for onboarding which led to increased talent engagement.

Recent Blog Posts

November 3, 2020

A virtual Rapid Experiment for a leading bank in Indonesia amidst Covid-19

We have already read in our previous blog about the impact of COVID on the need for innovation across all industries and the BFSI (Banking & […]
October 23, 2020

Rapid Experiments – Accelerating the creation of new customer experiences or products

Innovation and speed while delivering New Products and Customer Experiences to the market have been high on the agenda of organizations embracing Digital in the market. […]
October 23, 2020

Indonesia’s InsurTech industry in the post-pandemic world

Countries around the world are struggling to contain the Covid-19 pandemic and its economic impact, Indonesia is no different and the impact on the country’s economy […]